Effective Date: Sep 13, 2023
1. Introduction
Welcome to Narunbrand.com. We value your satisfaction and want to make your shopping experience with us as smooth as possible. This Return Policy outlines our guidelines and procedures for returning and exchanging products purchased from our website.
2. Eligibility for Returns and Exchanges
2.1. To be eligible for a return or exchange, the following conditions must be met:
- The request for a return or exchange must be made within [number] days from the date of delivery.
- The product must be in its original condition, unused, and in the same packaging as when it was delivered.
3. Return Process
3.1. To initiate a return or exchange, please follow these steps:
- Contact our customer support team at [customer support email or phone number] to request a return authorization.
- Provide your order number, the reason for the return or exchange, and any supporting documentation or photographs.
- Once your request is approved, you will receive instructions on how to return the product.
3.2. Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong item shipped, product defect).
4. Refunds and Exchanges
4.1. Refunds: Once we receive and inspect the returned product, we will process the refund to your original payment method. Please allow 30 business days for the refund to appear in your account.
4.2. Exchanges: If you wish to exchange a product for a different size, color, or style, please specify your preference when initiating the return. We will process the exchange once we receive the returned item.
5. Defective or Damaged Products
5.1. If you receive a defective or damaged product, please contact our customer support team within 3 days of receiving the item. We will arrange for a replacement or issue a refund, including return shipping costs.
6. Cancellation of Orders
6.1. If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund.
7. Contact Us
7.1. If you have any questions or concerns regarding our return policy or the status of a return or exchange, please contact our customer support team at info@narunbrand.com.
8. Changes to this Return Policy
8.1. We reserve the right to update this Return Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be revised accordingly.